IT Leaders no longer provides Break-Fix Support as we do not believe it is in the best interests of our clients.
Our Advanced DRIVE! Technology Management Plans are a quantum leap forward in business computer support.
What we DO have:
- We have highly skilled Support Technicians, Engineers and Specialists, ready to do your work.
- A process-driven Support Desk with a best-of-breed client management and issue tracking system
- The world's most advanced Health Monitoring, Diagnosis, Repair and Reporting tools
What we DONT have:
- Queues of waiting work - we action everything promptly
- People that speak techno-gibberish and not English
Please see here for full information about our DRIVE! Plans.
Our new labour rates at 1 May 2008 are based on Clients being on a DRIVE! Plan.
(Please note that project work, eg installing servers, is quoted independently and is often cheaper than the standard rates below).
Time of Service
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Location
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Rates
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Business Hours
Monday – Friday, 9am – 5pm
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Onsite
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$0 - for [performance]
$120 /hr +GST for [pace]
$120/hr +GST for [economy]
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Remote
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$0 - for [performance]
$0 - for [pace]
$105 /hr +gst for [economy]
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Extended Hours
Monday – Friday, 7am-9am and 5pm-7pm Saturday, 9:00am – 5:00pm
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Onsite
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$160 / hour + GST
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Remote
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$135 / hour + GST
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Overnight
Monday – Friday, 7pm-7am
Saturday 5pm - Monday 7am
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Onsite
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$230 / hour + GST
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Remote
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$180 / hour + GST
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Public Holidays (as above)
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Onsite
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$230 / hour + GST
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Remote
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$180 / hour + GST
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